Refund & Return Policy

Refund Policy - MenPrint

Order Status	Tracking Status	Customer Label	MenPrint's Label
New Order	N/A	Customers can delete the order directly on the system or contact support if unsuccessful	Customers can delete the order directly on the system or contact support if unsuccessful
Confirmed	N/A	Cannot cancel	Contact MenPrint customer service for case-by-case resolution
Producing	Created	Cannot cancel	Cannot cancel (MenPrint ensures tracking is created within 24 hours and the order has been sent to production)
Wait To Ship	Created	If the order is not in transit after 5 business days from creation: 100% refund	If the order is not in transit after 5 business days from creation: 100% refund
Shipped / Completed	In-Transit	Customer is responsible for working with the shipping carrier after dispatch	If tracking is inactive for more than 10 business days (lost): Resend or refund 100% Valid within 10 days from last update
	Delivered - Correct address but customer claims not received	Customer must file complaint with TikTok or shipping carrier	Support resend only. No refund
	Delivered - Wrong address provided by customer	X	Resend or refund 100% of order value
	Delivered - Manufacturer/printing error:	• Print defect, missing print • Product defect before shipment • Incorrect sizing • Wrong item received (design, size, color, quantity, type) Resend or refund 100% Valid within 7 days from tracking marked delivered	Resend or refund 100% Valid within 7 days from tracking marked delivered
	Delivered - Shipping carrier error:	Not eligible for resend/refund under these cases	Resend or refund 100% Valid within 14 days from tracking marked delivered
Delivered - Other notes:		• Lost due to incorrect address provided • Customer wants to exchange for different size/color • Minor size deviation compared to size chart • Low print quality due to poor design • Issues caused by vendor or end-customer, not by MenPrint Not eligible for resend/refund	Not eligible for resend/refund